Studio Policies
Welcome to Cynthia Robinshaw's Online Voice Studio!
These policies are designed to ensure a smooth, high-quality, and productive virtual learning experience at every lesson.
Technical Requirements:
Platform: All lessons are conducted via Zoom.
Audio Settings: Please enable Zoom's "Original Sound for Musicians" feature for the best audio quality.
Equipment: A reliable, high-speed connection, a secondary device for backing tracks, and external or headphones are essential.
Camera Setup: Position your camera at eye level to ensure your face and torso are visible during lessons.
Music and Writing Device:
Music: Have your music available at each lesson, printed on paper or on an iPad or similar device for easy of correction with pencil or notation device ( Apple Pencil etc.)
Translations: If you are singing material in another language please print your translation under the English words so you understand the song lyrics.
Distractions:
There will be no use of non-essential devices during lessons: texting, phone calls, or other disruptive activities during lessons unless specified before the lesson. ignoring this policy will result in removal from the studio.
Payment Schedule:
Private weekly lessons are billed weekly or monthly, or by another arrangement for all reserved time slots.
Adance Payments Only: All lessons must be paid for in advance.
To maintain accurate finacial tracking, all payments must go through online payment processing apps.
If an account accumulates more than two unpaid sessions, lessons will be suspended immediately. Time slots will not be held and your slot will be given to someone on the waitlist.
Cancellations:
24-Hour & Rescheduling Policy. Remember that the time slot for your lesson is reserved only for you. Please respect Cynthia's professional time.
Notice Required: You must give at least 24 hours' notice to cancel or reschedule a lesson without penalty. Lessons must be rescheduled within 48 hours.
Late Cancellations: Cancellations made with less than 24 hours' notice will result in forfeiting the lesson fee, without eligibility for a refund or make-up slot.
No-Shows: Missing a lesson without prior notice will incur full charge for the reserved time slot.
Thank you for agreeing to these policies. Let's have some great lessons together!